How to hold a fraud order on Shopify?

If you are using the "Authorize and Charge" option on Shopify to process your payment, you may notice that the payment will be automatically authorized and captured even though the order was flagged as fraud. The only remedy to this situation is to refund or void that particular order transaction. This reversal process is troublesome and may also cost your reputation to payment gateway if you are having substantial number of reversals.

I believe the best approach is to capture those legitimate orders while hold the suspicious order for review before capturing the credit card amount. And, this tutorial will demonstrate you how to achieve this using FraudLabs Pro Shopify App.

  1. Goto Settings->Payments page.
  2. In the "Payment authorization settings", select the "Manually capture payment for orders." option. Note: we turn on the manual capture for all order transactions on Shopify.

    Configure Payment Authorization Settings

  3. Save the settings.
  4. Login to FraudLabs Pro merchant area at http://www.fraudlabspro.com/login
  5. Click on the Settings menu.
  6. On the settings page, enable the "Auto capture credit card for approved order". Note: This option will automatically capture the order that passed the FraudLabs Pro validation.

    Enable Auto Capture

  7. Save the settings.
  8. Click on the Rules menu and configure your validation rules. For example, for visitors that having the different billing and shipping country, trigger the manual review.

    Configure Fraud Detection Rules

  9. Done.

The above configuration will automatically capture the credit card amount for those orders that having the same information of billing and shipping country. However, for the others, they will be flagged as risk orders and waiting for your review. Anyway, you may manually capture the order if you feel that it is legitimate after your assessment.

In summary, this approach will hold the fraud orders and allow you to review them before capturing the credit card amount.


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