FAQs - Merchant Control Panel - Transaction Review

Go to the Manual Review page. There you will see a list of all transactions that are awaiting your manual review. Click on the Details icon to view more information regarding that transaction. At the bottom of the page, you can choose to either Approve, Reject or Ignore the transaction.

No, this step is optional. However, FraudLabs Pro has implemented machine learning algorithm, your reviews will improve the accuracy of fraud score under your profile.

FraudLabs Pro will update the status of the order to APPROVE or REJECT, depending on your action. In addition, FraudLabs Pro will trigger the callback event to the Callback URL configured in the Merchant Control Panel settings page. It depends on the event subscriber to decide the next course of action.