{"id":6963,"date":"2017-09-25T00:00:00","date_gmt":"2017-09-24T16:00:00","guid":{"rendered":"https:\/\/www.fraudlabspro.com\/resources2\/tutorials\/how-to-stop-suspicious-order-completing-payment-process-on-whmcs\/"},"modified":"2026-05-28T13:24:42","modified_gmt":"2026-05-28T05:24:42","password":"","slug":"how-to-stop-suspicious-order-completing-payment-process-on-whmcs","status":"publish","type":"docs","link":"https:\/\/www.fraudlabspro.com\/resources\/tutorials\/how-to-stop-suspicious-order-completing-payment-process-on-whmcs\/","title":{"rendered":"How to Stop A Suspicious Order From Completing The Payment Process on WHMCS"},"content":{"rendered":"\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2022\/07\/45204240_shopping-online-with-smartphone-and-credit-card-on-hand.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2022\/07\/45204240_shopping-online-with-smartphone-and-credit-card-on-hand.jpg\" alt=\"How to Prevent a Suspicious Order from Finalizing Payment in WHMCS\" class=\"wp-image-2516\" style=\"width:800px;height:400px\" width=\"800\" height=\"400\"\/><\/a><\/figure>\n\n\n<p>You can stop a suspicious order from completing the payment process by using the FraudLabs Pro add-on. By stopping the payment at an earlier stage, it can free you from the hassle of refunding the fraud order and getting charged with unwanted processing fees from the payment gateway.<\/p>\n<p>This article will not demonstrate how to install the add-on, but you can check the <a href=\"https:\/\/www.fraudlabspro.com\/supported-platforms\/whmcs\">FraudLabs Pro for WHMCS<\/a> add-on page for installation steps. Right after the installation and configuration, please visit the Rule page at <a href=\"https:\/\/www.fraudlabspro.com\/merchant\/login\">https:\/\/www.fraudlabspro.com\/merchant\/login<\/a> to set up the actions. On the initial sign up, FraudLabs Pro will automatically create 5 default validation rules. For each rule, there will be an action associated, either <strong>APPROVE<\/strong>, <strong>REVIEW<\/strong> or <strong>REJECT<\/strong>. This action will determine the order status to be applied on the WHMCS platform. Below is the status change for each action.<\/p>\n<ul>\n<li><strong>APPROVE: <\/strong>The order will proceed with the payment process.<\/li>\n<li><strong>REVIEW: <\/strong>The order will be canceled and marked as <strong>Fraud<\/strong>. No payment will be processed<\/li>\n<li><strong>REJECT: <\/strong>The order will be canceled and marked as <strong>Fraud<\/strong>. No payment will be processed.<\/li>\n<\/ul>\n<p>For example, if you have a rule that will flag the order to <strong>REVIEW <\/strong>if the <strong>FraudLabs Pro Score<\/strong> <strong>exceeds 70<\/strong>. And, suppose you have an order with the score of <strong>85<\/strong>, the system will automatically cancel the order and halt the payment process. It will also display a warning message on the checkout status page. Please see the below screenshot.<\/p>\n<p><a href=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-2-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-625 size-full\" src=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-2-1.png\" alt=\"whmcs warning message\" width=\"836\" height=\"355\" srcset=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-2-1.png 836w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-2-1-300x127.png 300w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-2-1-768x326.png 768w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-2-1-50x21.png 50w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-2-1-600x255.png 600w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-2-1-320x136.png 320w\" sizes=\"auto, (max-width: 836px) 100vw, 836px\" \/><\/a><\/p>\n<p>You can customize the above warning message at the add-on settings page.<\/p>\n<h2>Is the fraud validation performed before the payment process?<\/h2>\n<p>Yes. WHMCS platform will notify fraud prevention add-on to perform the validation first and the result returned will be used to determine the status of the payment process. If the order was approved by the add-on, it will then proceed with the payment process, otherwise it will be halted.<\/p>\n<h2>How would the client resume the payment process after you approve the order?<\/h2>\n<p>Once you have manually reviewed the order and confirmed that it was valid and legitimate, you need to set the order back to <strong>Pending <\/strong>status, so that this invoice will re-appear on the client area. After that, you may request the client to re-do the payment on their client area. Below are the procedures to re-do the payment:<\/p>\n<ol>\n<li>Login to the client area.<\/li>\n<li>Click on <strong>Billing -&gt; My Invoices<\/strong>. Your client will see all the invoice history, including the <strong>unpaid <\/strong>invoices. <a href=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-3.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-619 size-full\" src=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-3.png\" alt=\"whmcs client invoices\" width=\"865\" height=\"262\" srcset=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-3.png 865w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-3-300x91.png 300w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-3-768x233.png 768w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-3-50x15.png 50w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-3-600x182.png 600w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-3-320x97.png 320w\" sizes=\"auto, (max-width: 865px) 100vw, 865px\" \/><\/a><\/li>\n<li>Click on the <strong>Unpaid<\/strong> button to view the invoice details.<\/li>\n<li>On the invoice details, click on the <strong>Pay Now<\/strong> button to continue with the payment. <a href=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-4.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-620 size-full\" src=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-4.png\" alt=\"whmcs invoice details\" width=\"753\" height=\"332\" srcset=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-4.png 753w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-4-300x132.png 300w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-4-50x22.png 50w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-4-600x265.png 600w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2017\/09\/whmcs-4-320x141.png 320w\" sizes=\"auto, (max-width: 753px) 100vw, 753px\" \/><\/a><\/li>\n<li>The client may also change the <strong>Payment Method<\/strong> for this order.<\/li>\n<\/ol>\n<p>\u00c2\u00a0<\/p>","protected":false},"excerpt":{"rendered":"<p>You can stop a suspicious order from completing the payment process by using the FraudLabs Pro add-on. By stopping the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_lmt_disableupdate":"","_lmt_disable":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[196],"doc_tag":[305,306,307,308,309,311,312,313,317,314],"class_list":["post-6963","docs","type-docs","status-publish","hentry","doc_category-whmcs","doc_tag-fraud-detection","doc_tag-fraud-prevention","doc_tag-fraudlabspro","doc_tag-iovation","doc_tag-maxmind","doc_tag-riskified","doc_tag-sift-science","doc_tag-signifyd","doc_tag-stop-payment","doc_tag-whmcs"],"year_month":"2026-06","word_count":443,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Chris","author_nicename":"chris","author_url":"https:\/\/www.fraudlabspro.com\/resources\/author\/chris\/"},"doc_category_info":[{"term_name":"WHMCS","term_url":"https:\/\/www.fraudlabspro.com\/resources\/categories\/e-commerce-platforms\/whmcs\/"}],"doc_tag_info":[{"term_name":"fraud detection","term_url":"https:\/\/www.fraudlabspro.com\/resources\/tutorials-tag\/fraud-detection\/"},{"term_name":"fraud prevention","term_url":"https:\/\/www.fraudlabspro.com\/resources\/tutorials-tag\/fraud-prevention\/"},{"term_name":"fraudlabspro","term_url":"https:\/\/www.fraudlabspro.com\/resources\/tutorials-tag\/fraudlabspro\/"},{"term_name":"iovation","term_url":"https:\/\/www.fraudlabspro.com\/resources\/tutorials-tag\/iovation\/"},{"term_name":"maxmind","term_url":"https:\/\/www.fraudlabspro.com\/resources\/tutorials-tag\/maxmind\/"},{"term_name":"riskified","term_url":"https:\/\/www.fraudlabspro.com\/resources\/tutorials-tag\/riskified\/"},{"term_name":"sift science","term_url":"https:\/\/www.fraudlabspro.com\/resources\/tutorials-tag\/sift-science\/"},{"term_name":"signifyd","term_url":"https:\/\/www.fraudlabspro.com\/resources\/tutorials-tag\/signifyd\/"},{"term_name":"stop payment","term_url":"https:\/\/www.fraudlabspro.com\/resources\/tutorials-tag\/stop-payment\/"},{"term_name":"whmcs","term_url":"https:\/\/www.fraudlabspro.com\/resources\/tutorials-tag\/whmcs\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - 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