{"id":6998,"date":"2018-04-02T00:00:00","date_gmt":"2018-04-01T16:00:00","guid":{"rendered":"https:\/\/www.fraudlabspro.com\/resources2\/tutorials\/how-to-whitelist-a-client\/"},"modified":"2026-05-28T15:59:43","modified_gmt":"2026-05-28T07:59:43","password":"","slug":"how-to-whitelist-a-client","status":"publish","type":"docs","link":"https:\/\/www.fraudlabspro.com\/resources\/tutorials\/how-to-whitelist-a-client\/","title":{"rendered":"How to Whitelist A Client"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"600\" src=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/Whitelist.png\" alt=\"Whitelist Management\" class=\"wp-image-5157\" srcset=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/Whitelist.png 1200w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/Whitelist-300x150.png 300w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/Whitelist-1024x512.png 1024w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/Whitelist-768x384.png 768w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/Whitelist-50x25.png 50w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/Whitelist-920x460.png 920w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/Whitelist-600x300.png 600w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/Whitelist-320x160.png 320w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Intro<\/h2>\n\n\n\n<p>Whitelisting is especially useful for legitimate returning customers who may sometimes be mistakenly flagged or blocked during fraud screening. For instance, trusted customers using a VPN may be flagged as high-risk if their emails aren&#8217;t whitelisted, potentially triggering a Review or Reject status based on your validation rules.<\/p>\n\n\n\n<p>FraudLabs Pro allows you to whitelist a client by using their email addresses. If a client was whitelisted, FraudLabs Pro will automatically approve the order transaction. In other words, the whitelisted client take the highest priority in the rules validation check process. <\/p>\n\n\n\n<p>However, please take note that the system will continue to perform the fraud checking for all the given parameters, and a fraud score pertaining to the order will still be produced and returned. Only the remaining fraud action will be skipped from triggering.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why Whitelist a Client<\/h2>\n\n\n\n<p>Whitelisting helps merchants manage trusted customers more effectively:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reduce false positives<\/strong> &#8211; loyal buyers won&#8217;t get flagged unnecessarily.<\/li>\n\n\n\n<li><strong>Faster approvals<\/strong> &#8211; repeat customers enjoy smoother transactions.<\/li>\n\n\n\n<li><strong>Stronger relationships<\/strong> &#8211; show trust and reliability to your valued clients.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to Whitelist A Client<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Login to the <a href=\"https:\/\/www.fraudlabspro.com\/merchant\/login\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Merchant Area<\/strong><\/a>.<\/li>\n\n\n\n<li>Click on <strong>Customers &gt; Whitelist &gt; Email Address<\/strong>.<\/li>\n\n\n\n<li>Click on the <strong>+New Email Address <\/strong>button to add email addresses to be whitelisted.<\/li>\n\n\n\n<li>A window will be appear for adding the email addresses, as shown in the below screenshot. <img loading=\"lazy\" decoding=\"async\" width=\"775\" height=\"609\" class=\"wp-image-3890\" style=\"width: 450px;margin:10px auto;\" src=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/flp-add-whitelist-email-box.png\" alt=\"how to whitelist a client\" srcset=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/flp-add-whitelist-email-box.png 775w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/flp-add-whitelist-email-box-300x236.png 300w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/flp-add-whitelist-email-box-768x603.png 768w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/flp-add-whitelist-email-box-50x39.png 50w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/flp-add-whitelist-email-box-600x471.png 600w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/flp-add-whitelist-email-box-320x251.png 320w\" sizes=\"auto, (max-width: 775px) 100vw, 775px\" \/><\/li>\n\n\n\n<li>You may enter multiple email addresses to be whiltelisted.<\/li>\n\n\n\n<li>Click on the <strong>Submit<\/strong> button. The email address will be whitelisted in our system. You should see the below status on your transaction details page if an order was whitelisted by your entered email addresses. <img loading=\"lazy\" decoding=\"async\" width=\"1449\" height=\"412\" class=\"wp-image-3898\" style=\"width: 800px;margin:10px auto;\" src=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/flp_whitelist_approve_message_screenshot.png\" alt=\"Message about the whitelisted email order is approved\" srcset=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/flp_whitelist_approve_message_screenshot.png 1449w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/flp_whitelist_approve_message_screenshot-300x85.png 300w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/flp_whitelist_approve_message_screenshot-1024x291.png 1024w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/flp_whitelist_approve_message_screenshot-768x218.png 768w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/flp_whitelist_approve_message_screenshot-50x14.png 50w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/flp_whitelist_approve_message_screenshot-920x262.png 920w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/flp_whitelist_approve_message_screenshot-600x171.png 600w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2018\/04\/flp_whitelist_approve_message_screenshot-320x91.png 320w\" sizes=\"auto, (max-width: 1449px) 100vw, 1449px\" \/><\/li>\n\n\n\n<li>Done.<\/li>\n<\/ol>\n\n\n\n<p>You can also manage your whitelist records, such as search, edit or delete, on this page.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Automatically Whitelist A Client<\/h2>\n\n\n\n<p>Besides, you can also enable the option to automatically whitelist a client when you manually approve a pending-review order. Please take note that this option is available for <strong>Mini <\/strong>plan onward.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Login to the <strong><a href=\"http:\/\/www.fraudlabspro.com\/merchant\/login\">Merchant Area<\/a><\/strong>.<\/li>\n\n\n\n<li>Go to <strong>Settings &gt; Advanced Options<\/strong>.<\/li>\n\n\n\n<li>Under <strong>Customer Management<\/strong> section, enable the &#8220;<strong>Automatically whitelist customer&#8217;s email address upon manual approval<\/strong>&#8221; option.<img loading=\"lazy\" decoding=\"async\" width=\"928\" height=\"196\" class=\"wp-image-3887\" style=\"width: 600px;margin:10px auto;border:0.75px solid #dedede;\" src=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2023\/11\/flp-settings-auto-whitelist.png\" alt=\"Whitelist a client automatically\" srcset=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2023\/11\/flp-settings-auto-whitelist.png 928w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2023\/11\/flp-settings-auto-whitelist-300x63.png 300w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2023\/11\/flp-settings-auto-whitelist-768x162.png 768w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2023\/11\/flp-settings-auto-whitelist-50x11.png 50w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2023\/11\/flp-settings-auto-whitelist-920x194.png 920w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2023\/11\/flp-settings-auto-whitelist-600x127.png 600w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2023\/11\/flp-settings-auto-whitelist-320x68.png 320w\" sizes=\"auto, (max-width: 928px) 100vw, 928px\" \/><\/li>\n\n\n\n<li>Once done, click on <strong>Save Changes<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Best Practices for Whitelisting<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Only whitelist long-term, trusted customers.<\/li>\n\n\n\n<li>Review your whitelist regularly to remove inactive or suspicious entries.<\/li>\n\n\n\n<li>Avoid mass-whitelisting unknown customers, as this could let fraud slip through.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>Whitelisting is a powerful tool to reduce friction for repeat customers while still keeping fraud monitoring in place. Use it selectively for genuine buyers, review your whitelist regularly, and consider enabling automatic whitelisting if you often manually approve trusted orders.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Free Fraud Protection Today!<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Start safeguarding your business with FraudLabs Pro Fraud Prevention at Zero Cost!<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-1 wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a id=\"btn-click\" class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"https:\/\/www.fraudlabspro.com\/checkout-micro?utm_source=blog&#038;utm_medium=link&#038;utm_campaign=cta&#038;utm_term=footer-free\" style=\"background-color:#ed4747\" target=\"_blank\" rel=\"noreferrer noopener\">Try it Now<\/a><\/div><\/div>\n\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Intro Whitelisting is especially useful for legitimate returning customers who may sometimes be mistakenly flagged or blocked during fraud screening. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_lmt_disableupdate":"","_lmt_disable":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[449],"doc_tag":[343,365],"class_list":["post-6998","docs","type-docs","status-publish","hentry","doc_category-whitelist-managment","doc_tag-email-address","doc_tag-whitelist"],"year_month":"2026-06","word_count":424,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Chris","author_nicename":"chris","author_url":"https:\/\/www.fraudlabspro.com\/resources\/author\/chris\/"},"doc_category_info":[{"term_name":"Whitelist Management","term_url":"https:\/\/www.fraudlabspro.com\/resources\/categories\/fraud-rules-and-validation\/whitelist-managment\/"}],"doc_tag_info":[{"term_name":"email address","term_url":"https:\/\/www.fraudlabspro.com\/resources\/tutorials-tag\/email-address\/"},{"term_name":"whitelist","term_url":"https:\/\/www.fraudlabspro.com\/resources\/tutorials-tag\/whitelist\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Whitelist A Client -<\/title>\n<meta name=\"description\" content=\"FraudLabs Pro allows you to whitelist a client by using their email addresses. 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