{"id":7115,"date":"2022-09-06T00:00:00","date_gmt":"2022-09-05T16:00:00","guid":{"rendered":"https:\/\/www.fraudlabspro.com\/resources2\/tutorials\/how-to-prevent-coupon-fraud-in-fraudlabs-pro\/"},"modified":"2026-04-02T18:33:19","modified_gmt":"2026-04-02T10:33:19","password":"","slug":"how-to-prevent-coupon-fraud-in-fraudlabs-pro","status":"publish","type":"docs","link":"https:\/\/www.fraudlabspro.com\/resources\/tutorials\/how-to-prevent-coupon-fraud-in-fraudlabs-pro\/","title":{"rendered":"How to prevent Coupon Fraud in FraudLabs Pro"},"content":{"rendered":"\n<figure class=\"wp-block-image aligncenter size-large\"><a href=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2022\/10\/kxV4mNREhncO3nMdm91HbMWoVEv2-hx93p0u.jpeg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"439\" src=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2022\/10\/kxV4mNREhncO3nMdm91HbMWoVEv2-hx93p0u-1024x439.jpeg\" alt=\"Effective Measures to Prevent Coupon Fraud in FraudLabs Pro\" class=\"wp-image-2735\" srcset=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2022\/10\/kxV4mNREhncO3nMdm91HbMWoVEv2-hx93p0u-1024x439.jpeg 1024w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2022\/10\/kxV4mNREhncO3nMdm91HbMWoVEv2-hx93p0u-300x129.jpeg 300w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2022\/10\/kxV4mNREhncO3nMdm91HbMWoVEv2-hx93p0u-768x329.jpeg 768w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2022\/10\/kxV4mNREhncO3nMdm91HbMWoVEv2-hx93p0u-50x21.jpeg 50w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2022\/10\/kxV4mNREhncO3nMdm91HbMWoVEv2-hx93p0u-920x394.jpeg 920w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2022\/10\/kxV4mNREhncO3nMdm91HbMWoVEv2-hx93p0u-600x257.jpeg 600w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2022\/10\/kxV4mNREhncO3nMdm91HbMWoVEv2-hx93p0u-320x137.jpeg 320w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2022\/10\/kxV4mNREhncO3nMdm91HbMWoVEv2-hx93p0u.jpeg 1400w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>Coupons is one of the e-commerce promotions that are effectively used by the merchants to acquire new customers and maintain the business with the existing loyal customers. Success can be guaranteed if the promotions are widely referred and promoted. However, there is also a fraud risk if the coupon codes are given away freely without any control. It will be abused and cause the merchant to experience significant financial losses.<\/p>\n\n\n\n<p>Coupon fraud happens when a fraudster takes the advantage of the coupon promotions and abuses the business promotion campaigns or coupon policy. Fraudsters might attempt to defraud a business by redeeming and using the coupon code multiple times. They may exploit the coupons and return policies to obtain money and other valuable items or services for free.<\/p>\n\n\n\n<p>In order to prevent the coupon fraud, FraudLabs Pro has released the new validation rules to enable merchants to check and prevent it. The below validation rules are only applicable for <a href=\"https:\/\/www.fraudlabspro.com\/pricing\"><strong>Medium<\/strong><\/a> plan and above:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Coupon Code Equals\/Not Equals to the List Below<\/em><br>This rule will check if the transaction is placed using or not using the <strong>specific coupon code<\/strong>. Merchants are allowed to add the list of coupon codes for validation checking.<\/li>\n\n\n\n<li><em>Total Coupon Used by Email within the last 24 Hours\/7 Days greater\/lesser than [Custom Value]<\/em><br>This rule will use the <strong>email address<\/strong> of the transaction to check the <strong>total number of coupons used<\/strong> either within the last 24 hours or 7 days and whether the total number is greater or lesser than the merchant preset threshold.<\/li>\n\n\n\n<li><em>Total Coupon Used by IP Address within the last 24 Hours\/7 Days greater\/lesser than [Custom Value]<\/em><br>This rule will use the <strong>IP address<\/strong> of the transaction to check the <strong>total number of coupons used<\/strong> either within the last 24 hours or 7 days and whether the total number is greater or lesser than the merchant preset threshold.<\/li>\n\n\n\n<li><em>Total Coupon Used in this Profile within the last 24 Hours\/7 Days greater\/lesser than [Custom Value]<\/em><br>This rule will check the <strong>total number of coupons used<\/strong> in <strong>merchant profile<\/strong> either within the last 24 hours or 7 days and whether the total number is greater or lesser than the merchant preset threshold.<\/li>\n<\/ul>\n\n\n\n<p>Below are the procedures on how to enable the <strong>Coupon Checking<\/strong> feature.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Login to the <strong>FraudLabs Pro<\/strong> merchant area and click on the <strong>Rules <\/strong>menu.<\/li>\n\n\n\n<li>On the <strong>Rules <\/strong>page, click on the <strong>\u00e2\u20ac\u0153Add Rule\u00e2\u20ac\u009d <\/strong>button.<\/li>\n\n\n\n<li>On the <strong>Rule <\/strong>dropdown, select <strong>\u00e2\u20ac\u0153Coupon Code Equal to List Below\u00e2\u20ac\u009d<\/strong>.<\/li>\n\n\n\n<li>In the <strong>Value<\/strong> section, enter the <strong>coupon code<\/strong>. Please see the below screenshots for example.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2023\/09\/flp-coupon-code-equal-list-rule.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1429\" height=\"508\" src=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2023\/09\/flp-coupon-code-equal-list-rule.png\" alt=\"Coupon Code Equal to List Below Validation Rule\" class=\"wp-image-3502\" srcset=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2023\/09\/flp-coupon-code-equal-list-rule.png 1429w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2023\/09\/flp-coupon-code-equal-list-rule-300x107.png 300w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2023\/09\/flp-coupon-code-equal-list-rule-1024x364.png 1024w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2023\/09\/flp-coupon-code-equal-list-rule-768x273.png 768w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2023\/09\/flp-coupon-code-equal-list-rule-50x18.png 50w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2023\/09\/flp-coupon-code-equal-list-rule-920x327.png 920w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2023\/09\/flp-coupon-code-equal-list-rule-600x213.png 600w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2023\/09\/flp-coupon-code-equal-list-rule-320x114.png 320w\" sizes=\"auto, (max-width: 1429px) 100vw, 1429px\" \/><\/a><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"5\">\n<li>Select the <strong>Action<\/strong> and then click on the <strong>\u00e2\u20ac\u0153Save\u00e2\u20ac\u009d<\/strong> button.<\/li>\n\n\n\n<li>Done.<\/li>\n<\/ol>\n\n\n\n<p>The above setting demonstrates how to flag an order with the <strong>specific coupon code<\/strong> for <strong>REVIEW<\/strong>. The mechanism of this checking is simple, it will check if the order is placed using the coupon code \u00e2\u20ac\u0153m20pd\u00e2\u20ac\u009d. If yes, the rule will be triggered and set the FraudLabs Pro status to the action (Manual Review, Approve or Reject) that is configured. If not, then the rule will not be triggered.<\/p>\n\n\n\n<p>Conclusion, merchants need to be aware of coupon fraud as the coupled abuse of coupons might eventually affect the business profit margin and lessen the trust of investors. In the worst case, it might also damage the business brand and push away those high value customers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Coupons is one of the e-commerce promotions that are effectively used by the merchants to acquire new customers and maintain 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