{"id":7188,"date":"2024-11-18T00:00:00","date_gmt":"2024-11-17T16:00:00","guid":{"rendered":"https:\/\/www.fraudlabspro.com\/resources2\/tutorials\/how-to-re-authenticate-order-using-sms-verification\/"},"modified":"2026-04-02T18:33:36","modified_gmt":"2026-04-02T10:33:36","password":"","slug":"how-to-re-authenticate-order-using-sms-verification","status":"publish","type":"docs","link":"https:\/\/www.fraudlabspro.com\/resources\/tutorials\/how-to-re-authenticate-order-using-sms-verification\/","title":{"rendered":"How to re-authenticate order using SMS Verification"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"600\" src=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/flp-new-sms-reauthentication-.png\" alt=\"How to re-authenticate order using SMS Verification\" class=\"wp-image-4650\" srcset=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/flp-new-sms-reauthentication-.png 1200w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/flp-new-sms-reauthentication--300x150.png 300w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/flp-new-sms-reauthentication--1024x512.png 1024w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/flp-new-sms-reauthentication--768x384.png 768w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/flp-new-sms-reauthentication--50x25.png 50w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/flp-new-sms-reauthentication--920x460.png 920w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/flp-new-sms-reauthentication--600x300.png 600w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/flp-new-sms-reauthentication--320x160.png 320w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p>In the world of e-commerce, order authentication is critical to prevent fraud, especially in high-risk transactions. One highly effective way to re-authenticate orders is through SMS verification. SMS verification is the process of sending a one-time passcode (OTP) or other verification code to a customer\u00e2\u20ac\u2122s mobile phone to confirm their identity. This method has grown in popularity as it offers a quick, direct and user-friendly way to enhance security.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why Re-Authentication Is Essential for Order Security<\/h2>\n\n\n\n<p>When an order is placed, a business must ensure that it originates from a legitimate source. Fraudsters often attempt to manipulate orders using stolen credit card information or hacked accounts, which can lead to chargebacks, lost revenue and damaged brand reputation. Re-authentication adds a second layer of security by requiring additional validation from the user after the initial transaction process.<\/p>\n\n\n\n<p>Re-authentication, typically requested when there\u00e2\u20ac\u2122s a red flag, serves as an extra security step to verify that the individual making the purchase is indeed the account holder. SMS verification is one of the simplest and most effective methods for this purpose, as it is quick, familiar to customers and difficult for fraudsters to avoid.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Benefits of SMS Verification for Order Security<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Enhanced Security<\/h3>\n\n\n\n<p>SMS verification adds an additional barrier against fraudsters who might have access to login credentials or credit card details but do not possess access to the phone number associated with the order. By implementing this layer of security, businesses can reduce instances of unauthorized transactions and protect both their revenue and reputation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Increased Customer Trust<\/h3>\n\n\n\n<p>When customers see that a business is taking extra steps to protect their transactions, it strengthens trust in the brand. They feel reassured knowing their security is a priority, which can encourage repeat business and positive word-of-mouth recommendations. The extra security also serves as a visible commitment to customer data protection, demonstrating the business&#8217;s dedication to preventing fraud.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Minimized Chargebacks<\/h3>\n\n\n\n<p>Chargebacks from fraudulent transactions are costly, time-consuming and often unavoidable for businesses. With SMS verification, however, businesses can detect and prevent fraudulent transactions before they are finalized, significantly reducing the likelihood of chargebacks. This proactive measure not only saves on the immediate costs associated with refunds but also helps to maintain a good standing with payment processors, which often penalize merchants for excessive chargebacks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How SMS Verification Works for Order Re-authentication<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Re-Authenticate Orders with SMS Verification\u2014Here\u2019s How!\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/6kE4MIaXSpQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:19px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>FraudLabs Pro has introduced a new feature enabling merchants to re-authenticate transactions using SMS Verification. Please note that this feature is available exclusively to merchants on a <a href=\"https:\/\/www.fraudlabspro.com\/pricing\" target=\"_blank\" rel=\"noreferrer noopener\">paid plan<\/a> and requires sufficient <a href=\"https:\/\/www.fraudlabspro.com\/addon\/pricing\" target=\"_blank\" rel=\"noreferrer noopener\">SMS credits<\/a>. Follow the steps below to activate and use the feature:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to the <a href=\"https:\/\/www.fraudlabspro.com\/merchant\/dashboard\" target=\"_blank\" rel=\"noreferrer noopener\">Merchant Area<\/a> and navigate to the <strong>Transactions<\/strong> menu.<\/li>\n\n\n\n<li>Click the <strong>View Details<\/strong> button next to the transaction you wish to review.<\/li>\n\n\n\n<li>In the <strong>Transaction Details<\/strong> page, click the <strong>Order Details<\/strong> tab.<\/li>\n\n\n\n<li>Click the SMS icon located beside the <strong>Phone Number<\/strong> field.<img loading=\"lazy\" decoding=\"async\" width=\"1459\" height=\"706\" class=\"wp-image-4653 img-border\" style=\"width: 800px;margin-top:15px;margin-bottom:15px;\" src=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/Screenshot-2024-11-18-153849.png\" alt=\"order re-authentication by sms\" srcset=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/Screenshot-2024-11-18-153849.png 1459w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/Screenshot-2024-11-18-153849-300x145.png 300w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/Screenshot-2024-11-18-153849-1024x496.png 1024w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/Screenshot-2024-11-18-153849-768x372.png 768w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/Screenshot-2024-11-18-153849-50x24.png 50w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/Screenshot-2024-11-18-153849-920x445.png 920w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/Screenshot-2024-11-18-153849-600x290.png 600w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/Screenshot-2024-11-18-153849-320x155.png 320w\" sizes=\"auto, (max-width: 1459px) 100vw, 1459px\" \/><\/li>\n\n\n\n<li>A <strong>Request Phone Number Verification<\/strong> section will appear.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1201\" height=\"503\" src=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/screenshot-1.png\" alt=\"Example of Request Phone Number Verification section for SMS Verification request\" class=\"wp-image-4638\" srcset=\"https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/screenshot-1.png 1201w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/screenshot-1-300x126.png 300w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/screenshot-1-1024x429.png 1024w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/screenshot-1-768x322.png 768w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/screenshot-1-50x21.png 50w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/screenshot-1-920x385.png 920w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/screenshot-1-600x251.png 600w, https:\/\/www.fraudlabspro.com\/resources\/wp-content\/uploads\/2024\/11\/screenshot-1-320x134.png 320w\" sizes=\"auto, (max-width: 1201px) 100vw, 1201px\" \/><\/figure>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>Optionally, if the order is in <strong>Review<\/strong> status, you can enable <strong>Automatic Order Approval upon Phone Number Verification<\/strong>.<\/li>\n\n\n\n<li>Click the <strong>Copy<\/strong> button to copy the SMS Verification link and share it with your customer.<\/li>\n\n\n\n<li>The customer will complete SMS Verification upon clicking the link.<\/li>\n\n\n\n<li>You will receive an email or Slack notification once the customer successfully verifies their phone number. You can enable notifications in the <strong><a href=\"https:\/\/www.fraudlabspro.com\/merchant\/setting\" target=\"_blank\" rel=\"noreferrer noopener\">Settings<\/a><\/strong> menu.<\/li>\n\n\n\n<li>Done.<\/li>\n<\/ol>\n\n\n\n<p>In conclusion, SMS verification is a powerful tool for re-authenticating orders, enhancing security and building customer trust. By adding this verification layer to high-risk transactions, e-commerce businesses can prevent fraud, reduce chargebacks and protect their financial assets. Though SMS verification can\u00e2\u20ac\u2122t eliminate all fraud, it significantly raises the bar, making it more challenging for unauthorized users to complete transactions.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Secure Transactions, Seamless Business<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Say goodbye to fraud worries! Secure your online store with FraudLabs Pro now.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-1 wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button has-text-align-center\" style=\"width:100%;\"><a id=\"btn-click\" class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"https:\/\/www.fraudlabspro.com\/checkout-micro?utm_source=blog&#038;utm_medium=link&#038;utm_campaign=cta&#038;utm_term=footer-free\" style=\"background-color:#ed4747;margin:0px 10px 10px 10px;width:auto;\" target=\"_blank\" rel=\"noreferrer noopener\">Get Started For Free Now<\/a><a id=\"btn-click\" class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"https:\/\/www.fraudlabspro.com\/pricing?utm_source=blog&#038;utm_medium=link&#038;utm_campaign=cta&#038;utm_term=footer-paid\" style=\"margin:0px 10px 10px 10px;color:#ed4747;border:1px solid #ed4747;background-color:#ffffff;width:auto;\" target=\"_blank\" rel=\"noreferrer noopener\">Unlock Premium Features<\/a><\/div><\/div>\n\n\n\n<div style=\"height:54px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>In the world of e-commerce, order authentication is critical to prevent fraud, especially in high-risk transactions. 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