In order to receive additional credits, the client must make a request by sending an email message to support. Each request in connection with this SLA must include client's name, email address, and the dates and times of the unavailability of client's web service and must be received by FraudLabs Pro within ten (10) business days after client's web service was not available. If the unavailability is confirmed by FraudLabs Pro, additional credits will be applied in the next monthly cycle after FraudLabs Pro receipt of client's credit request.
This SLA is subject to change at any time without prior notice. For more information about this policy, please contact us .