Once successfully installed, the FraudLabs Pro will automatically validate all orders transacted in BigCommerce.
After the validation, the system will return you 3 possible FraudLabs Pro status, namely APPROVE, REVIEW and REJECT.
Please visit FAQs for the FraudLabs Pro status explanation.
Below please find how it will affect the BigCommerce Order Status for each FraudLabs Pro Status returned:
|FraudLabs Pro Status
||BigCommerce Order Status
||No change to your order's status
||The order status will be changed to Verification Required
||The order status will be changed to Declined
FraudLabs Pro module will display you the indication, the Order Status, on the BigCommerce Orders page if an order was flagged as possible fraud (either the REVIEW or REJECT case).
You may view the details validation results by visiting the link given in the BigCommerce Order Notes.
Do I need to manually click on Approve or Reject button on FraudLabs Pro transaction details page?
In most cases, you do not need to. The system will automatically capture the BigCommerce Order Status and update the FraudLabs Pro Status accordingly.
For example, if an order had been successfully shipped and completed, we will update the FraudLabs Pro Status to Approved.
However, if the Approved order was later filed as chargeback for some reasons, you may want to manually re-update it as Rejected in our merchant area, so that the system
can learn the pattern for future checking.
Below please find the screenshot of the mentioned Approve and Reject button in the merchant area.