FraudLabs Pro has recently introduced a new feature to help merchants better understand the payment behaviors of their customers and enhance fraud prevention strategies. The new Payment Mode Report offers detailed insights into the types of payment methods used by customers, the transaction statuses associated with these payment modes and the relationship between payment modes and customer locations. This information is invaluable for detecting patterns that could indicate fraudulent activity and optimizing payment options for genuine customers. Below is an overview of this newly added report.
Types of Payment Mode
The first section of the report presents a pie chart that visually breaks down the various types of payment methods used by customers. These include credit card, Paypal, cash on delivery, bank deposit, gift card, Crypto, Wire transfer and others.
This visualization allows merchants to quickly understand which payment methods are most popular, helping them to modify payment options to meet customer preferences or identify unusual activity trends that could be linked to fraud attempts.
Transaction Status by Payment Mode
Another critical aspect of fraud prevention is understanding the outcomes of transactions by payment method. The stacked bar chart in the report categorizes transactions based on their status, Approved, Rejected or Under Review for each payment mode.
Merchants can easily see if certain payment methods have a higher rate of rejection or review, which could indicate a greater risk of fraudulent transactions. This visualization helps merchants take targeted action to either address these risks or improve their acceptance processes for safe transactions.
Payment Mode by IP Country
The composite bar and line chart adds an extra layer of insight by displaying the total transaction amount and the total number of orders for each payment mode, grouped by the customers IP country. The bar represents the total amount spent via each payment mode, while the line reflects the number of transactions.
By providing a combination of both volume (orders) and value (transaction amount), this chart gives merchants a clear view of which countries are driving sales and which might be generating suspicious activity.
Payment Mode by Time
The line chart in the final section of the report tracks the use of each payment mode over time. This allows merchants to see the trends in payment behaviors and hourly, daily and monthly fluctuations.
The spikes in the use of specific payment methods during sales events, holidays or unusual periods could indicate shifts in payment behaviors, potentially pointing to coordinated fraud attempts. The hourly, daily and monthly fluctuations is useful for businesses that run time-sensitive promotions or have regular payment cycles, helping them better prepare for potential fraud or payment issues during the peak seasons.
In conclusion, the Payment Mode Report is a comprehensive tool that offers deep insights into customer payment behaviors, transaction outcomes and geographical trends. These visualizations provide merchants with the knowledge to optimize payment options while minimizing fraud risks. Merchants can access the Payment Mode Report through the merchant account area under the Reports menu, making it easier than ever to stay informed and protected. Please note that this report is only available for Mini plan onward.
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