FraudLabs Pro Quick Start Guide

You can start using the FraudLabs Pro service to protect your website from fraud losses in 4 simple steps.

Before getting started, you will need a FraudLabs Pro API key to perform fraud validation.

Sign Up For A Free API Key

There are 2 ways to integrate FraudLabs Pro into your web solution:

By default, FraudLabs Pro will automatically assigned you 5 validation rules as below during the sign up:

1. Reject the order if the email address was found in the blacklisted record.
2. Reject the order if the visitor IP address was found in the blacklisted record.
3. Manual review the order if the visitor's IP was found to be using anonymous proxy for browsing.
4. Manual review the order if the billing country is not equal to shipping country.
5. Manual review the order if the fraud score greater than 70.

You are free to change the default validation to best suit your business needs.

1. Sign in into your FraudLabs Pro account.
2. Configure the rules at Rules page.

Sometimes, legitimate customers may be mistakenly flagged or blocked during fraud screening. For example, some trusted customers might use a VPN when placing orders. If their emails are not whitelisted, FraudLabs Pro could mark these transactions as high-risk, which may result in a Review or Reject status depending on your validation rules.

To avoid this, you should review and maintain a whitelist of trusted customers. Whitelisted customers will bypass certain fraud checks, ensuring they can complete their purchases smoothly without unnecessary interruptions.

To manage your whitelist:

1. Sign in into your FraudLabs Pro account.
2. Go to the Customers > Whitelist page.
3. Add or import the email addresses of legitimate customers into the whitelist.

Once whitelisted, these customers will not be flagged or blocked during fraud screening.

It's recommended to try out the checkout process on your e-commerce platform and verify result returned by FraudLabs Pro service before the rollout. Below are the test case to simulate the REVIEW and REJECTED return if you are using our default validation rules.