We will confirm the receipt of your request in 10 days and, in that communication, we will also describe our identity verification process (if needed) and when you should expect a response, except when we have already granted or denied the request.
Please allow us up to 30 days to reply to your requests, from the day we received your request. If we need more time (up to 90 days in total), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will send our written response by mail or electronically, at your option.
Consider that we will only cover the twelve-month period preceding the moment we receive the request in any disclosures we provide you with.
We will act upon your request to opt-out from selling your Personal Data in 15 days. We will also notify the third parties to whom we sold your Personal Data of your request and instruct them not to further sell your Personal Data, if they do. We will inform you about this in 90 days from the receipt of your request.
If we cannot satisfy with a request, we will also explain why in our response. For data portability requests, we will choose a format to provide your Personal Data that is readily useable and should allow you to transmit the information from one entity to another entity without difficulty.
We promise we will not charge a fee for processing or responding to your requests. Exceptionally, we may charge a fee if we determine that your request is excessive, repetitive, or manifestly unfounded. In those cases, we will tell you why we made that determination and provide you with a cost estimate before completing your request.