Warning about other websites with similar names

Warning about other websites with similar names Dear customers, Please be informed that there are other websites out there with similar names to ours. For your information, fraudlabspro.com is the one and only website that we operate for merchant credit card fraud protection. We are not affiliated with websites such […]

How to dispute a chargeback?

Introduction Every online merchant uses a payment gateway to process credit card transactions on their e-commerce store. As convenient as this facility is for a customer to easily make a purchase, there is a downside for the merchant. It exposes the merchant to a higher risk of credit card fraud […]

What is Auto-Recharge?

Auto-Recharge is a feature that is only available for the paid plans to ensure no disruption to the fraud validation service. It will be automatically triggered when your subscribed plan runs out of credits, by renewing your existing plan to replenish the credits. We recommend that you regularly monitor your […]

Why do chargebacks happen?

Intro Chargebacks are disputed transactions filed by credit card users. It is a form of consumer protection for the buyers so that they can get their money back if there is any fraud involved. As a merchant, you should aim to keep chargebacks to a minimum since you may get […]

Managing risks from data breaches

Intro Data breaches are getting quite common these days. Huge organizations like banks and e-commerce sites are frequent target of breaches. Even the best security measures fail when the human factor is involved. Employees or contractors are often the cause of most breaches. Sometimes it’s as simple as not encrypting […]

What is Warning Title and Message in WHMCS settings?

FraudLabs Pro enables you to display a descriptive or follow up message to the buyers if their orders flagged as fraud (when you configure a rule with REVIEW or REJECT action). This message can be used as the measure to re-engage the legitimate buyers for further verification, for example, to […]

How to ignore test card from validation

FraudLabs Pro will automatically flag the order as high risk if the test card numbers (for example, 4242424242424242) was found in the order transaction. This is because in reality, legitimate clients will not submit their orders using a test credit card. However, we do understand that you may need to […]

How to trace the blacklisted record of a transaction

If you happened to notice your order transaction was marked with the blacklisted flag, this could mean that some of the elements had been previously blacklisted, either by you or the Global Merchant Network. The possible blacklisted elements include IP address, email, credit card, device, shipping address and phone number. […]