How to place a customer into watch for monitoring

FraudLabs Pro allows you to place a buyer, based on the email address, into Watchlist for close monitoring. With this new feature in place, you can now approve a first time buyer conditionally by putting this buyer into a Watchlist for subsequent purchase monitoring. If you happened to notice any abnormal future purchasing patterns, such as repeatedly purchase an item for no reason, or unusual upgrades, you can immediately blacklist this buyer and stop all the order fulfillment to minimize the fraud losses. This is one of the common fraudster’s tactics trying to pretend to be a legitimate and good buyer for the first purchase, with subsequent fraudulent orders ensuing.

This feature is available for Small plan onward. To use this feature, you need to enable the feature on the settings page and create a new rule, “Email address Equal Watchlist Email”, to always flag the watchlist users for review until you release the user from monitoring.

Steps to enable auto watchlist new buyer email address

  1. Login to the merchant area.
  2. Click on Settings from the top menu.
  3. Under Advanced Options section, enable the “Automatically put the first time buyer’s email address into Watchlist.” option.
    Enable auto watchlist new buyer
  4. Click on the Save button.
  5. Done.

Steps to create rule for watchlist

  1. Login to the merchant area.
  2. Click on Rules from the top menu.
  3. Click on the Add Rule button.
  4. Select “Email Address Equal to Watchlist Email” from the rule dropdown and set the Action to Manual Review.
  5. Click on the Save button.
  6. Done.

Steps to add email address watchlist

  1. Login to the merchant area.
  2. Click on Clients -> Watchlist -> Email Address from the top menu.
  3. Click on the Add Watchlist button to add the emails to be watchlisted.
  4. A window will appear for adding the email addresses.
  5. You may enter multiple email addresses to be watchlisted in the Manual Insertion tab or upload a CSV file that contains one email address per line in the CSV Upload tab.Add email address into Watchlist
  6. Click on the Add button.
  7. Done.

Steps to remove watchlist

You may remove the watchlist through the Transaction Details page or Email Address Watchlist page.

Transaction Details page

Remove watchlist through transaction details page

Email Address Watchlist page

Remove watchlist through watchlist page


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