How to whitelist a client

FraudLabs Pro allows you to whitelist a client by using their email addresses. If a client was whitelisted, FraudLabs Pro will automatically approve the order transaction. In other words, the whitelisted client take the highest priority in the rules validation check process. However, please take note that the system will continue to perform the fraud checking for all the given parameters, and a fraud score pertaining to the order will still be produced and returned. Only the remaining fraud action will be skipped from triggering.

Below are the steps to whitelist a client

  1. Login to the merchant area.
  2. Click on Clients -> Whitelist -> Email Address
  3. Click on the Add Whitelist button to add the emails to be whitelisted.
  4. A window will be appear for adding the email addresses, as shown in the below screenshot. whitelist by email address
  5. You may enter multiple email addresses to be whiltelisted.
  6. Click on the Add button. The email address will be whitelisted in our system. You should see the below status on your transaction details page if an order was whitelisted by your entered email addresses. whitelisted order
  7. Done.

You can also manage your whitelist records, such as search, edit or delete, on this page.

Besides, you can also enable the option to automatically whitelist a client when you manually approve a pending-review order. This option is at the settings page under Advanced Options section, and is available for Mini plan onward.


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