Intro Chargebacks are disputed transactions filed by credit card users. It is a form of consumer protection for the buyers so that they can get their money back if there is any fraud involved. As a merchant, you should aim to keep chargebacks to a minimum since you may get […]
Managing risks from data breaches
Intro Data breaches are getting quite common these days. Huge organizations like banks and e-commerce sites are frequent target of breaches. Even the best security measures fail when the human factor is involved. Employees or contractors are often the cause of most breaches. Sometimes it’s as simple as not encrypting […]
What is Warning Title and Message in WHMCS settings?
FraudLabs Pro enables you to display a descriptive or follow up message to the buyers if their orders flagged as fraud (when you configure a rule with REVIEW or REJECT action). This message can be used as the measure to re-engage the legitimate buyers for further verification, for example, to […]
How to ignore test card from validation
FraudLabs Pro will automatically flag the order as high risk if the test card numbers (for example, 4242424242424242) was found in the order transaction. This is because in reality, legitimate clients will not submit their orders using a test credit card. However, we do understand that you may need to […]
What are the differences between FraudLabs Pro built-in and external edition for WHMCS?
FraudLabs Pro has been integrated into WHMCS as part of the official release from version 7.7 onwards. This integrated edition was developed and maintained by WHMCS technical team. However, you may also aware that there is an external edition of FraudLabs Pro external plugin available for download on the WHMCS […]
How to trace the blacklisted record of a transaction
If you happened to notice your order transaction was marked with the blacklisted flag, this could mean that some of the elements had been previously blacklisted, either by you or the Global Merchant Network. The possible blacklisted elements include IP address, email, credit card, device, shipping address and phone number. […]
How to reject the order coming from specific IP domain
You can create a validation rule to reject the orders that were originated from specific IP domain names. The IP domain is the domain name derived from the visitor’s IP address of the visitor who visited your website. You can visit the IP lookup tool to learn more about your […]
Using Postman to call FraudLabs Pro Order Screen API
Intro Postman is a development tool you can use to test the calling of an API. We will demonstrate how to configure Postman with the FraudLabs Pro Fraud Detection API Swagger configuration to easily setup the request to the API. Pre-requisites First of all, you will need to download the […]
What is Ship Forwarder?
A Ship Forwarder, also known as Freight Forwarder, is an agent or company who helps to organize the shipment transfer from one location to an end destination. Some would help the client to re-package the shipments, handle storage, inventory management, re-route using different carriers (for instance via land, air or […]
How to automatically cancel a high risk order marked by Shopify
If you wish to use the Shopify fraud analysis as the option to automatically cancel a high risk order, you can now enable it with FraudLabs Pro. However, please note that this feature only works with Shopify higher plan, not with Basic plan. It’s because the Shopify Basic plan will […]